HelpBird installs with a single line of code. There is no app to download and no Shopify App Store listing to connect. You paste one <script> tag into your site, and the chat widget appears for your visitors.

Find your snippet

Open HelpBird and go to Settings > Install. You will see a snippet that contains your unique workspace ID, so you do not need to edit anything. Copy the whole tag.

Where it goes

The snippet must sit just before the closing </head> tag on every page where you want chat to appear. Placing it in the head ensures the widget loads early and consistently.

Shopify

1. From your Shopify admin, go to Online Store > Themes.
2. Click ... > Edit code on your live theme.
3. Open theme.liquid under Layout.
4. Paste the snippet on the line directly before </head>, then click Save.

Wix

1. Go to Settings > Custom Code in your site dashboard.
2. Click Add Custom Code and paste the snippet.
3. Set it to load in the Head, apply it to All pages, and click Apply.

WordPress

Use a header-scripts plugin or your theme's custom-code field for head scripts. Paste the snippet into the Header area and save.

Test it

Open your website in a new tab or an incognito window and confirm the chat bubble appears. Send yourself a test message and check that it lands in your HelpBird inbox. If nothing shows up, clear your cache, confirm the snippet is before </head>, and make sure you saved the theme file.