How can we help?

Getting started

• Installing the HelpBird widget on your websiteAdd live chat to any site by pasting one HelpBird script tag before the closing head tag, with steps for Shopify, Wix, and WordPress.
• Inviting teammates to your shared inboxAdd unlimited agents to your shared inbox, set their roles, and start collaborating with internal notes and mentions in minutes.

Inbox

• Assigning and routing conversationsKeep your shared inbox organized by assigning conversations to agents, auto-routing new chats, and using tags, priority, and snooze.
• Using saved replies (macros) to answer fasterCreate reusable saved replies and insert them with a single slash command to answer common questions in seconds.

Setup

• Setting business hours and away modeSet your business hours so the widget shows accurate expectations, and use away mode to manage replies when your team is offline.

Billing

• Plans, billing and your free trialCompare HelpBird's flat plans, start your 15-day free trial with no card, and manage billing securely through Stripe.