One-snippet install
Paste one snippet into your theme once — Online Store → Themes → Edit code → theme.liquid, before </head>. The chat goes live on every page. No plugin, no developer.
Built for Shopify
Designed for storefronts that want live support, not a contact form.
One inbox, every page
Every conversation — from the homepage, a product page, the cart, or your blog — lands in one shared agent inbox. Assign, route, and reply live, with each message tied to the page the buyer was on.
Customer profiles auto-sync
When a Shopify customer is logged in, the conversation picks up their name and email automatically, alongside contact history and custom attributes. Anonymous browsers get a soft prompt to share an email — no friction.
Reply faster, every time
Saved replies for common sizing, shipping, and returns questions; AI auto-reply on Pro answers FAQs first and deflects the easy ones. SLA and first-response tracking keep your team honest.
Match your brand
Eight built-in themes plus a custom-CSS slot on Basic. Pin the widget to a sidebar, the corner, or full-bleed mobile. We respect your Shopify theme's tokens where we can.
No external surface
The widget is iframed onto YOUR domain — yourstore.myshopify.com or your custom apex. Buyers never leave the storefront. SEO, analytics, and abandoned-cart flows aren't fragmented.
Install
Three steps to live
1
Sign up
Create your free HelpBird account and copy your install snippet from the Install tab.
2
Paste the snippet
In Shopify: Online Store → Themes → Edit code → theme.liquid. Paste the snippet before </head> and Save.
3
Go live
Refresh your storefront. Your support chat is live.
One <script> tag, pasted once. It keeps working across theme updates — no plugin to maintain.
Start free — 15-day trial
No credit card. Remove the snippet anytime.