A friendly live chat your customers actually use, and a shared inbox your team works from. One <script> tag — answer, assign, and resolve in seconds.
Drop into any website — one script tag
A shared inbox with assignment, SLAs, CSAT, saved replies, contact history, and a Help Center — wrapped in one script tag.
Every conversation in one place, with live two-way chat. Your whole team works the queue together — no message slips through.
New chats route to the right agent automatically, or assign in one click. Everyone sees what's theirs.
Organize the queue your way. Tag by topic, raise the priority of what's urgent, and snooze what can wait.
Customers and agents share PDFs and images right in the conversation — screenshots, receipts, labels, whatever it takes to resolve it.
Set a reply-time target; the inbox shows how long each customer has waited and flags the conversations past it.
Answer common questions in a couple of keystrokes. Drop in a canned response, tweak it, and send — fast and consistent.
Answer common first-touch questions instantly, then hand off to an agent when a human is needed. Customers never wait on the easy ones.
Leave private notes on a conversation and @mention a teammate to pull them in. The customer only ever sees the public replies.
A post-chat rating lets customers score each conversation. See the average and the breakdown for the last 7, 30 or 90 days.
Every customer gets a profile with custom attributes and their full cross-conversation history — so agents have context from the first reply.
Publish a knowledge base of articles that surface right inside the widget, so customers find answers themselves — and your queue stays shorter.
Reach out proactively — broadcast a targeted message to a segment of contacts to announce a launch, follow up after a purchase, or recover a cart.
From signup to first message in under a minute.
30 seconds, no credit card. Free for 15 days, no auto-charge after.
One line in your <head> — works on any site, including Shopify, Wix and WordPress.
Customers reach out, your team replies from the shared inbox — phone, desktop, anywhere.
HelpBird has a built-in MCP server. Connect your AI assistant once, then just ask: answer the customers waiting on shipping, turn this week's questions into help-center articles, set up the chat on your site. It works as you, through the same checks as the admin panel.
Everything you need to run a busy support queue — and the notifications to keep the whole team in the loop.
A reply-time target on every conversation. The inbox flags the ones past it, and you get an email (and Slack) alert when one breaches.
Set your hours; outside them the widget switches to away mode and sets expectations in your own words.
Each agent gets their own login. Presence shows who's active now, and auto-assignment hands new chats to someone online.
New conversations and replies post to the channel you choose, so your team can jump in without watching the inbox all day.
A sound in the open inbox when a customer writes, an email the moment a conversation starts, or a post in your Slack channel.
Post-chat ratings, first-reply times and per-agent numbers in one view — so you can see how your team is doing at a glance.
No developer, no plugin to wait on — paste one line into your site (or install the Shopify app) and live chat appears on every page. Match it to your brand in a few clicks.
Under a minute. Sign up, copy the snippet from the Install tab, paste it inside your site's <head>. It works the same on Shopify, Wix and WordPress.
No. The script tag loads async and the chat renders inside an iframe, so it never blocks your page. The loader is about 4 KB gzipped, and the chat loads once your page is idle.
No. Visitors open the widget and start chatting right away — no sign-up, no login. We capture their name and email when you ask for it, build a contact profile, and keep the full history so the next conversation picks up where the last one left off.
Yes. New conversations land in the shared inbox and can auto-route to the right agent, or you can assign and reassign manually in one click. Each agent sees what's assigned to them, and presence shows who's active now so you never hand a chat to someone who's offline.
Yes. Internal notes are private to your team — leave a note, @mention a teammate, and they're pulled in to help. The customer only ever sees the public replies.
Yes. Set a reply-time target and the inbox tracks every conversation against it — a Breaching SLA filter lists the ones past it, and you get an email (and Slack) alert when one breaches.
Yes. Saved replies (macros) let you insert a canned response in a couple of keystrokes, so common questions get a fast, consistent answer. Edit before you send whenever you need to personalize.
A post-chat CSAT rating lets customers score the conversation the moment it wraps. Each conversation shows its score, and Analytics (Pro) has the average and breakdown, overall and per agent.
Yes. Publish a Help Center of self-serve articles that surface right inside the widget, so customers find answers before they ever open a conversation. You can also turn on AI auto-reply to answer common first-touch questions instantly and hand off to an agent when needed.
Yes. HelpBird posts new customer messages and SLA breaches to the channel you choose, so your team can jump in without watching the inbox all day. Set it up in Settings → Notifications. See the docs →
Yes. Outbound campaigns let you send a message to all your contacts or those with a tag — announce a launch, or follow up after a purchase — straight into the same chat your customers already use.
Yes. The inbox is shared — every agent gets their own login, sees assignments and presence, and works conversations side by side. Tags, priority, and snooze keep the queue organized as it grows.
Set your business hours and the widget switches to away mode after close, setting expectations and capturing the message so an agent can follow up. Customers can still self-serve through the Help Center anytime.
Yes. HelpBird has a built-in MCP server, so Claude, ChatGPT, Claude Code, Cursor, VS Code and any other MCP client can read and answer conversations, write help-center articles and change settings for you — after you sign in and click Allow. How to connect →
Your inbox keeps working. You'll see a friendly nudge in the admin panel when it's time to pick a plan. No automatic charges — we never store your card unless you explicitly subscribe.
No credit card. Cancel anytime. Just a script tag away from your first supported customer.