Chat guide
Everything you can do in the chat
Keyboard tricks, hidden gestures and shortcuts most people never find — for both the customer-facing widget and the agent side. Skim it once and you'll get more out of every conversation.
Emojis
Click + next to the input → Emoji. Search by name, click to insert — or paste any emoji straight in.
:) :D ;):P :( <3 turn into 🙂 😄 😉 😛 🙁 ❤️ in the visitor's chat.
Text formatting
Wrap text with **double asterisks** forbold — handy for an order number or a deadline.
Backticks around a snippet: `like this` renders as monospace. Good for a coupon code or a tracking number.
Any https:// or www. address becomes a link that opens in a new tab.
Mentioning a teammate
@ and start their name — pick them from the list. They get it in the bell and by email, with a link straight to the conversation. Notes are never shown to the customer.Images & files
Click + → Attach a file, drag a file onto the chat, or paste a screenshot. Up to 10 MB: images (PNG, JPEG, GIF, WebP), PDF, Office documents, CSV, TXT and ZIP.
A message that is just a link to an image (ending in .png, .jpg, .gif or .webp) shows the image inline instead of the address.
Notifications & look
The bell in the sidebar shows the notes you were mentioned in. Click one to jump straight to the conversation.
The sun / moon toggle in the panel sidebar. It's remembered on this device.
Set once for every visitor in Settings → Appearance: the widget's colours, launcher and chat wallpaper.
Live chat plus a shared inbox — install with one script tag. Free 15-day trial, no credit card.