Two ways to add it
Drop it on a single page via a Code Block, or site-wide via Settings → Advanced → Code Injection (Footer). Both take about 30 seconds.
Integration · SquarespaceLive support chat for your Squarespace site.
Live support chat for your Squarespace site.
One code block.
Drop one <script> tag into a Code Block (or site-wide Code Injection) and answer customers from a shared inbox. Works on every Squarespace template — 7.0, 7.1, Fluid Engine. No extension to maintain.
Why a code block, not an extension
No extension to install. No maintenance. Works on any template.
Squarespace extensions are limited and can't add a real-time support chat. HelpBird runs entirely on our side — you embed it the same way you'd embed a YouTube video or a map.
Every template, every plan
7.0, 7.1, Fluid Engine — the script tag works on all of them. Code Injection needs a Business plan or higher; the per-page Code Block works on every plan.
Great for stores & service sites
Product pages, booking flows, member areas, launch events — turn passive visitors into conversations your team answers from one shared inbox.
SEO-clean
The widget is iframed and tagged noindex. Search engines index your Squarespace content, not the chat surface.
The code block
Paste it once, chat everywhere
Add a Code Block where you want chat (or paste into Code Injection → Footer for the whole site):
<script>
(function() {
var s = document.createElement('script'); s.async = true;
s.src = '//cdn.helpbird.com/resource/chat.js';
var x = document.getElementsByTagName('script')[0]; x.parentNode.insertBefore(s, x);
})();
window.helpBirdAsyncInit = function() { helpBird.init("YOUR_PROJECT_TOKEN"); };
</script>Your YOUR_PROJECT_TOKEN is on the dashboard after signup. That's it.
Get your snippet — 15-day free trial
No credit card. No extension install.
vs. the built-in form
A real support inbox, not a contact form
Squarespace's Form Block sends an email and goes quiet. HelpBird gives visitors a live conversation and your team a shared inbox to answer from.
Swipe to compare →
| HelpBird | Squarespace form | |
|---|---|---|
| Real-time live chat on every page | ||
| Shared team inbox + assignment | ||
| Saved replies & macros | ||
| CSAT ratings on resolved chats | ||
| AI auto-reply on first touch | ||
| Works on 7.0, 7.1 & Fluid Engine | Form block only | |
| Install method | One code block | Built-in form |
| Conversation history & search | Email inbox |
On the same tag
Everything a support team needs
One code block on your Squarespace site, and your team gets the full helpdesk — inbox, routing, saved replies, AI, and analytics.
Shared inbox
Every chat from your Squarespace site lands in one inbox your whole team works from, with live reply as the customer types.
Assignment & routing
Hand a conversation to the right teammate, or let rules route by tag, round-robin, or business hours — nothing sits unowned.
Saved replies
Drop a canned answer with a /macro shortcut and tweak before sending, so common questions get the same great answer every time.
AI auto-reply
On first touch the assistant drafts an answer from your Help Center and hands off to a human the moment the customer needs one.
CSAT & analytics
Customers rate the help in one tap; response time, SLA attainment, and CSAT trend roll up per agent and per team.
Your brand
Eight theme presets, custom colors, your logo and copy — the widget looks like part of your Squarespace site, not bolted on.
FAQ
Squarespace + HelpBird
Do I need a Squarespace extension or plugin?
No. HelpBird runs entirely on our side — you embed it the same way you'd embed a YouTube video or a map. There's no extension to install and nothing to maintain when Squarespace updates.
Which Squarespace plans and templates does it work on?
Every template — 7.0, 7.1, and Fluid Engine. The per-page Code Block works on all plans; site-wide Code Injection (Footer) needs a Business plan or higher.
Where do I paste the snippet?
Add a Code Block where you want chat available, or paste into Settings → Advanced → Code Injection → Footer to load it site-wide. Both take about 30 seconds.
Will the chat hurt my SEO?
No. The widget is loaded in an iframe and tagged noindex, and the script tag is async so it never blocks first paint. Search engines index your Squarespace content, not the chat surface.
Is there a free trial?
Yes — 15 days, no credit card and no extension install. Your project token is on the dashboard the moment you sign up.
Put live support on your Squarespace site
One code block. 15-day trial. No credit card, no extension install.