Integration · Shopify

Live chat for your Shopify store.
One snippet. Live in minutes.

Paste one snippet into your theme. Buyers reach your support team live — on every product, every collection, every cart. Every message lands in a shared inbox your whole team works from.

or see pricing
Built for Shopify

Designed for storefronts that want live support, not a contact form.

Buyers reach your support team live — on every product, every collection, every cart. Each conversation lands in one shared agent inbox, tied to the page the buyer was on.

One-snippet install

Paste one snippet into your theme once — Online Store → Themes → Edit code → theme.liquid, before </head>. The chat goes live on every page. No plugin, no developer.

One inbox, every page

Every conversation — from the homepage, a product page, the cart, or your blog — lands in one shared agent inbox. Assign, route, and reply live, with each message tied to the page the buyer was on.

Customer profiles auto-sync

When a Shopify customer is logged in, the conversation picks up their name and email automatically, alongside contact history and custom attributes. Anonymous browsers get a soft prompt to share an email — no friction.

Reply faster, every time

Saved replies for common sizing, shipping, and returns questions; AI auto-reply on Pro answers FAQs first and deflects the easy ones. SLA and first-response tracking keep your team honest.

Match your brand

Eight built-in themes plus a custom-CSS slot on Basic. Pin the widget to a sidebar, the corner, or full-bleed mobile. We respect your Shopify theme's tokens where we can.

No external surface

The widget is iframed onto YOUR domain — yourstore.myshopify.com or your custom apex. Buyers never leave the storefront. SEO, analytics, and abandoned-cart flows aren't fragmented.

Install

Three steps to live

  1. 1

    Sign up

    Create your free HelpBird account and copy your install snippet from the Install tab.

  2. 2

    Paste the snippet

    In Shopify: Online Store → Themes → Edit code → theme.liquid. Paste the snippet before </head> and Save.

  3. 3

    Go live

    Refresh your storefront. Your support chat is live.

One <script> tag, pasted once. It keeps working across theme updates — no plugin to maintain.

No credit card. Remove the snippet anytime.
What's included

A full support stack on your storefront

  • Live messaging on every store page
  • Shared agent inbox + assignment
  • Shopify customer profiles auto-sync
  • Saved replies for sizing, shipping & returns
  • AI auto-reply that deflects FAQs
  • SLA & first-response tracking
  • Eight themes + custom CSS
  • Iframed onto your own domain

See the full list on the features page or compare tiers on pricing.

FAQ

Questions Shopify merchants ask

Do I need a developer to install it?
No. Paste one snippet into theme.liquid before </head>, or use the Shopify app for a one-click embed. It goes live on every page with no plugin to maintain.
Will it survive theme updates?
Yes. It's a single <script> tag pasted once. It keeps working across theme updates — there's no app surface that breaks when you re-theme the store.
Does it pull in my Shopify customers?
When a Shopify customer is logged in, the conversation picks up their name and email automatically, alongside contact history and custom attributes. Anonymous browsers get a soft prompt to share an email.
Where do the conversations go?
Every message — from the homepage, a product page, the cart, or your blog — lands in one shared agent inbox. Assign, route, and reply live, with each message tied to the page the buyer was on.

Ready to add live chat to your Shopify store?

15-day trial. No credit card. Remove the snippet anytime.

Or sign up and paste the snippet yourself.