Gorgias
Helpdesk and customer support platform built for e-commerce and Shopify.
Gorgias is an excellent e-commerce-native helpdesk with deep Shopify integration, order and refund actions inside tickets, and revenue attribution that few rivals match. The honest tradeoff is its ticket-volume billing plus separate per-resolution AI fees, which can get expensive and unpredictable as volume grows, and it is overkill if you are not running an online store.
Best for: Shopify, BigCommerce, and Magento merchants who want a support desk tightly integrated with their store, orders, and revenue tracking.
HelpBird
A modern support inbox, flat-priced
A shared agent inbox with live reply, assignment and auto-routing, internal notes with @mentions, SLA and first-response tracking, CSAT, saved replies, a Help Center, and AI auto-reply — installed with one script tag, with unlimited agents.
Best for: Non-store or budget-conscious teams that want predictable flat pricing instead of ticket-metered and per-resolution charges.
Competitor pricing and features are approximate, gathered from public pricing pages and current at the time of writing — they change, so check the latest before deciding.
Gorgias
Plans run from $10/mo (Starter, 50 tickets) up through roughly $60, $360 and $900/mo, each with a monthly ticket cap and overage of around $0.36-$0.40 per ticket. The AI Agent is billed separately at roughly $0.90-$1.00 per resolved conversation on top of ticket costs.
HelpBird
$3 / mo · flat, unlimited agents
HelpBird charges a flat $3/mo or $9/mo with unlimited agents and no per-ticket metering or separate AI-resolution fees. See pricing.
Pick Gorgias if: You run a high-volume Shopify or e-commerce store and want order actions and revenue tracking built into your support tickets.
Pick HelpBird if: You want flat, predictable pricing without ticket caps, overages, or per-resolution AI billing.
Either way: both let your team reply to customers live. The difference is how much of the support workflow comes built in — and what it costs as your team grows.
Try HelpBird — 15-day free trial
No credit card. Unlimited agents on every plan.