LiveChat
Polished, dedicated live-chat software for sales and support teams.
LiveChat is a mature, dependable live-chat product with a clean agent app, deep widget customization, and a large integrations ecosystem. The tradeoff is that it is per-agent and chat-centric, so cost scales with headcount and broader help-desk capabilities (tickets, KB, AI) often come via separate products in its ecosystem like HelpDesk and ChatBot.
Best for: Sales and support teams that want a refined, reliable live-chat experience with strong widget customization.
HelpBird
A modern support inbox, flat-priced
A shared agent inbox with live reply, assignment and auto-routing, internal notes with @mentions, SLA and first-response tracking, CSAT, saved replies, a Help Center, and AI auto-reply — installed with one script tag, with unlimited agents.
Best for: Teams that want live chat plus a built-in shared inbox, Help Center, and AI in one flat-priced tool instead of stitching products together.
Competitor pricing and features are approximate, gathered from public pricing pages and current at the time of writing — they change, so check the latest before deciding.
LiveChat
LiveChat is per-agent, starting around $20/agent/mo (Starter) and ~$41/agent/mo (Team) on annual billing, scaling to ~$59/agent/mo (Business). It is focused on chat, so ticketing, knowledge base, and chatbot features are typically separate paid products in the LiveChat ecosystem.
HelpBird
$3 / mo · flat, unlimited agents
HelpBird bundles chat, shared inbox, Help Center, and AI into flat $3 or $9/mo pricing with unlimited agents — no per-agent fee and no separate add-on products. See pricing.
Pick LiveChat if: You want a best-in-class dedicated live-chat experience and are comfortable with per-agent pricing and add-on products.
Pick HelpBird if: You want chat plus inbox, Help Center, SLAs, and AI in one flat-priced package with unlimited agents.
Either way: both let your team reply to customers live. The difference is how much of the support workflow comes built in — and what it costs as your team grows.
Try HelpBird — 15-day free trial
No credit card. Unlimited agents on every plan.