Tidio
Live chat and AI chatbots focused on e-commerce conversion.
Tidio is an approachable, e-commerce-friendly tool with solid live chat, chatbot flows, and the Lyro AI agent, with an easy setup and a free plan. The tradeoffs are a per-seat model on paid plans, a steep gap between mid and top tiers, seat caps on self-service plans, and Lyro AI priced as a separate add-on by conversation volume.
Best for: E-commerce stores that want live chat plus conversion-focused chatbots and the Lyro AI agent.
HelpBird
A modern support inbox, flat-priced
A shared agent inbox with live reply, assignment and auto-routing, internal notes with @mentions, SLA and first-response tracking, CSAT, saved replies, a Help Center, and AI auto-reply — installed with one script tag, with unlimited agents.
Best for: Support-led teams that want a shared inbox, SLAs, and a Help Center rather than a conversion-chatbot focus, at flat pricing.
Competitor pricing and features are approximate, gathered from public pricing pages and current at the time of writing — they change, so check the latest before deciding.
Tidio
Tidio's paid plans start around $29/mo (Starter) and ~$59/mo (Growth), generally billed per seat with caps on self-service plans, then jump sharply to around $749/mo for Plus. Lyro AI is an additional add-on, roughly $39-289/mo depending on conversation volume.
HelpBird
$3 / mo · flat, unlimited agents
HelpBird is flat at $3 or $9/mo with unlimited agents and includes AI auto-reply on Pro without a separate volume-based add-on tier. See pricing.
Pick Tidio if: You run an online store and want conversion-oriented chatbots and Lyro AI tightly tied to sales flows.
Pick HelpBird if: You want a support-first shared inbox with SLAs and a Help Center at flat, unlimited-agent pricing.
Either way: both let your team reply to customers live. The difference is how much of the support workflow comes built in — and what it costs as your team grows.
Try HelpBird — 15-day free trial
No credit card. Unlimited agents on every plan.