Olark
Simple, friendly live chat software for websites.
Olark is a long-established, simple-to-deploy live chat tool with a clean chatbox, solid integrations, and strong accessibility certification. The honest tradeoffs are per-agent billing and that many capabilities (cobrowsing, translation, chatbots, visitor insights) are sold as paid add-ons, and it lacks the broader shared-inbox and ticketing depth of a full support suite.
Best for: Small businesses that want an easy, reliable, no-frills live chat widget on their site without a full help desk.
HelpBird
A modern support inbox, flat-priced
A shared agent inbox with live reply, assignment and auto-routing, internal notes with @mentions, SLA and first-response tracking, CSAT, saved replies, a Help Center, and AI auto-reply — installed with one script tag, with unlimited agents.
Best for: Teams that want live chat plus a shared inbox and ticketing built in, with unlimited agents on a flat price.
Competitor pricing and features are approximate, gathered from public pricing pages and current at the time of writing — they change, so check the latest before deciding.
Olark
Standard is around $29 per agent/mo (less with annual prepay) and Pro is custom-priced. Add-ons run roughly $29-$99/mo each (cobrowsing, translation, visitor insights), which can substantially increase the total per-agent cost.
HelpBird
$3 / mo · flat, unlimited agents
HelpBird is a flat $3/mo or $9/mo with unlimited agents and features included, not billed per seat or unlocked via paid add-ons. See pricing.
Pick Olark if: You want a simple, proven standalone live chat widget and value its accessibility certification.
Pick HelpBird if: You want live chat plus a shared inbox, tagging, SLAs, and unlimited agents bundled at a flat price.
Either way: both let your team reply to customers live. The difference is how much of the support workflow comes built in — and what it costs as your team grows.
Try HelpBird — 15-day free trial
No credit card. Unlimited agents on every plan.