Intercom Essential
~$87/mo
3 seats × $29, annual. Add Fin at $0.99 per resolution: 300 AI-handled chats a month is another ~$297.
Intercom pricing, explained
Intercom pricing in 2026: plans, hidden costs, and a $3 flat alternative
Intercom is priced per seat, and the AI agent is priced per resolution on top. Here are the numbers, what a small team actually pays, and what the same inbox costs on HelpBird.
Intercom prices checked September 2026 on intercom.com/pricing. They change; verify before you budget.
Intercom's plans
Three tiers, all per seat. The annual price is what Intercom advertises; monthly billing runs higher. Every agent who works the inbox needs a seat.
| Plan | Price | What it includes |
|---|---|---|
| Essential | $29 per seat / month, billed annually | Shared inbox, basic automation, Messenger. Monthly billing is higher (around $39). |
| Advanced | $85 per seat / month, billed annually | Adds workflows, multiple inboxes, round-robin, richer reporting (around $99 monthly). |
| Expert | $132 per seat / month, billed annually | SSO, HIPAA, workload management, SLAs (around $139 monthly). |
The costs that aren't on the plan card
The seat price is the floor. Most teams end up paying for at least two of these.
- Fin AI AgentEvery conversation Fin closes is billed on top of seats. Volume is the bill.$0.99 per resolution
- Copilot (AI for agents)The agent-facing assistant is a separate per-seat add-on.$35 per seat / month
- Proactive Support PlusProduct tours, surveys and checklists are not in the base plans.from $99 / month
- Extra seats and Lite seatsCollaborators still count; 'Lite' seats exist but with limits.varies
What a three-person support team pays
Intercom Advanced
~$255/mo
3 seats × $85, annual. Copilot for the three agents adds ~$105 more.
HelpBird Basic
$9/mo
Up to 3 seats, flat. Want AI auto-reply from your Help Center? Pro is $29 for up to 10 seats — no per-resolution fee.
HelpBird pricing: flat, seats included
One price per plan, and the plan includes its seats. No per-resolution AI billing, no add-ons, no annual lock-in. 15-day free trial, no card.
| Plan | Price / month | Seats | Includes |
|---|---|---|---|
| Starter | $3 | 1 agent seat | Live chat widget, shared inbox, saved replies, CSAT. |
| Basic | $9 | Up to 3 agent seats | Everything in Starter for a small team. |
| Pro | $29 | Up to 10 agent seats | Adds AI auto-reply from your Help Center, analytics, webhooks. |
| Enterprise | $99 | Unlimited seats | Everything, for as many agents as you have. |
Questions people ask about Intercom's price
- How much does Intercom cost per month for a small team?
- With three agents on Essential, billed annually, seats alone are about $87 a month; on Advanced, about $255. Add Fin AI resolutions at $0.99 each and Copilot at $35 per seat if you use them. Prices as of September 2026 — check intercom.com/pricing for the current numbers.
- Does Intercom have a free plan?
- No. There is a 14-day free trial; after that every plan is per seat, with the Fin AI agent billed separately per resolution.
- What are Intercom's hidden costs?
- Per-resolution AI fees (Fin), per-seat add-ons like Copilot, the Proactive Support Plus bundle for tours and surveys, monthly-versus-annual price differences, and the fact that every person who touches the inbox needs some kind of seat.
- What does HelpBird cost instead?
- $3 a month for one seat, $9 for up to three, $29 for up to ten with AI auto-reply included, $99 for unlimited seats. No per-resolution fee, no add-ons, and a 15-day free trial with no card.
- When is Intercom still worth it?
- If you need enterprise-grade AI with deep product integration, in-app product tours, or SSO and HIPAA on a large support team with budget to match. HelpBird is built for small teams that want the support essentials at a flat price.