Gorgias is an excellent e-commerce-native helpdesk with deep Shopify integration, order and refund actions inside tickets, and revenue attribution that few rivals match. The honest tradeoff is its ticket-volume billing plus separate per-resolution AI fees, which can get expensive and unpredictable as volume grows, and it is overkill if you are not running an online store.
Best for: Shopify, BigCommerce, and Magento merchants who want a support desk tightly integrated with their store, orders, and revenue tracking.
Pricing: Plans run from $10/mo (Starter, 50 tickets) up through roughly $60, $360 and $900/mo, each with a monthly ticket cap and overage of around $0.36-$0.40 per ticket. The AI Agent is billed separately at roughly $0.90-$1.00 per resolved conversation on top of ticket costs.