LiveChat is a mature, dependable live-chat product with a clean agent app, deep widget customization, and a large integrations ecosystem. The tradeoff is that it is per-agent and chat-centric, so cost scales with headcount and broader help-desk capabilities (tickets, KB, AI) often come via separate products in its ecosystem like HelpDesk and ChatBot.
Best for: Sales and support teams that want a refined, reliable live-chat experience with strong widget customization.
Pricing: LiveChat is per-agent, starting around $20/agent/mo (Starter) and ~$41/agent/mo (Team) on annual billing, scaling to ~$59/agent/mo (Business). It is focused on chat, so ticketing, knowledge base, and chatbot features are typically separate paid products in the LiveChat ecosystem.