Comparison

HelpBird vs Tidio.

Live chat and AI chatbots focused on e-commerce conversion.

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Tidio

Tidio is an approachable, e-commerce-friendly tool with solid live chat, chatbot flows, and the Lyro AI agent, with an easy setup and a free plan. The tradeoffs are a per-seat model on paid plans, a steep gap between mid and top tiers, seat caps on self-service plans, and Lyro AI priced as a separate add-on by conversation volume.

Best for: E-commerce stores that want live chat plus conversion-focused chatbots and the Lyro AI agent.

Pricing: Tidio's paid plans start around $29/mo (Starter) and ~$59/mo (Growth), generally billed per seat with caps on self-service plans, then jump sharply to around $749/mo for Plus. Lyro AI is an additional add-on, roughly $39-289/mo depending on conversation volume.

HelpBird

Best for: Support-led teams that want a shared inbox, SLAs, and a Help Center rather than a conversion-chatbot focus, at flat pricing.

Pricing: HelpBird is flat at $3 or $9/mo with unlimited agents and includes AI auto-reply on Pro without a separate volume-based add-on tier.

Feature by feature

What you get, side by side

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FeatureTidioHelpBird
Entry paid priceFrom ~$29/mo$3/mo flat
Pricing modelPer-seat (plan caps)Flat, unlimited agents
Mid-to-top tier jump~$59 to ~$749/moFlat $3-$9/mo
Shared agent inbox
AI auto-replyLyro, add-on by volumeBuilt-in (Pro)
Help Center / KBLimited
SLA tracking
AutomationsChatbot flowsRules engine
CSAT
E-commerce focusStrongGeneral support
Free trial / tierFree plan15-day, no card
Remove brandingPaid plansBasic ($9/mo)

Badges (Basic / Pro) mark the HelpBird plan a feature unlocks on. See the full feature list.

When to pick which

Be honest about what you need

Pick Tidio when

You run an online store and want conversion-oriented chatbots and Lyro AI tightly tied to sales flows.

Pick HelpBird when

You want a support-first shared inbox with SLAs and a Help Center at flat, unlimited-agent pricing.

Comparing other tools? See all HelpBird comparisons — or HelpBird vs Intercom, Zendesk, Crisp.

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